What happens when I message online or text at Good2Talk?

After texting GOOD2TALKON to 686868 or messaging online, you’ll receive a few automated messages with information about the service and its privacy policy.

Next, you’ll be connected to a trained, volunteer crisis responder who you can talk to about any issue, big or small.

You can end a conversation with a crisis responder at any time by sending the word STOP. You won’t receive any more messages or texts unless you contact us again.

How does Good2Talk help protect my privacy?

At Good2Talk, respecting your privacy and protecting your safety are important to us. When you contact us, you might share things with a counsellor or crisis responder that are important to you. We want to reassure you that your conversation with us is private. This means that our staff won’t tell your experiences to anyone outside of Good2Talk unless they’re worried about your safety and we know your identifying information. To find out more, check out our privacy policy.

If you’d like us to remove your information (including browser-based conversations and texting transcripts) from our records, you can message Good2Talk online or text 686868 with the word LOOFAH at any time.

What can I talk about?

You can contact Good2Talk for support with any issue, big or small. You can get in touch about things like anxiety, loneliness, relationships, substance use, discrimination and more.

Are these services for me?

If you’re a current post-secondary student residing and studying in Ontario, you’re eligible for this service. Post-secondary institutions include (but aren’t limited to) colleges, universities, trade schools and Indigenous institutions.

Are you an international student?

If you’re an international post-secondary student residing and studying in Ontario, you’re eligible for this service. If you need support navigating things like culture shock, discrimination, language barriers, feelings of homesickness and isolation or anything else that might be on your mind, Good2Talk is here for you.

Who will I be talking to?

When you text, you’ll be talking to a volunteer crisis responder. Crisis responders are trained, dedicated volunteers from across Canada who are passionate about helping young people and are supervised by professional staff.

Meet our crisis responders

What can
I expect during the conversation?

Free, confidential support from volunteer crisis responders on a range of mental health and well-being topics.

How to
de-stress after seeking support

Seeking support can be intense for some people. If you’re feeling strong emotions, these self-guided Good2Talk resources may be helpful to you.

How are post-secondary students feeling about Good2Talk?

Very helpful conversation, first time using the service after a lot of issues. I appreciate you making yourself available overnight for people! It can feel shameful/intimidating to reach out so the positive/affirming/kind approach helped!

I was so thankful to be heard and have my feelings acknowledged. I wasn’t made to feel that my issue was silly and my emotions felt validated. That was reliving, this is my first interaction with a helpline where i felt better after, instead of feeling worse. Thank you 🙂

Exactly what I needed, exactly when I needed it.

You’re work doesn’t go unnoticed, thank you for supporting me during thought times.

Today could have been a really bad day. You helped me take an overwhelming feeling and cope with it. This bad moment didn’t ruin my whole day or week, all because I talked to you. To me, it was life changing.

The Crisis Responder was very helpful and listened to everything I said non-judgementally. I really appreciated his understanding and he shared some resources for me to look into. Thank you again!

Crisis Responder, thank you so much for your help and kind words. You were very understanding and nonjudgmental, and appreciated every second of our conversation.

Talking to you was very helpful and I said things I haven’t been able to share before and it meant a lot.

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What happens when I message online or text at Good2Talk?