What happens when I call Good2Talk?

Free, confidential support from a professional counsellor on a range of mental health and well-being topics.

What happens when I call Good2Talk?

After calling 1-866-925-5454, you’ll be asked to select your preferred language (English, French or Mandarin). 

You’ll then be connected to a Good2Talk Community Navigator who can help determine your needs. 

Next, you’ll either receive information about support resources nearest you and / or a referral, or be connected to a professional counsellor to start a conversation.

How does Good2Talk help protect my privacy?

At Good2Talk, respecting your privacy and protecting your safety are important to us. When you contact us, you might share things with a counsellor or crisis responder that are important to you. We want to reassure you that your conversation with us is private. This means that our staff won’t tell your experiences to anyone outside of Good2Talk unless they’re worried about your safety and we know your identifying information. To find out more, check out our privacy policy.

What can I talk about?

You can contact Good2Talk for support with any issue, big or small. You can get in touch about things like anxiety, loneliness, relationships, substance use, discrimination and more.

Are these services for me?

If you’re a current post-secondary student residing and studying in Ontario, you’re eligible for this service. Post-secondary institutions include (but aren’t limited to) colleges, universities, trade schools and Indigenous institutions.

Are you an international student?

If you’re an international post-secondary student residing and studying in Ontario, you’re eligible for this service. If you need support navigating things like culture shock, discrimination, language barriers, feelings of homesickness and isolation or anything else that might be on your mind, Good2Talk is here for you.

Who will I be talking to?

When you call Good2Talk, you’ll be talking to a Community Navigator or a professional counsellor. Counsellors must have a degree in a relevant discipline along with work experience and knowledge of phone counselling and crisis intervention. Community Navigators must have a degree in a relevant discipline, a minimum of three years of experience in the health / human services field and be certified as Alliance of Information and Referral Systems (AIRS) professionals.

What can
I expect during counselling?

You can connect with a professional counsellor to reflect on what you’re going through and options to move forward in the way that’s best for you.

How to
de-stress after seeking support

Seeking support can be intense for some people. If you’re feeling strong emotions, these self-guided Good2Talk resources may be helpful to you.

Good2Talk on Instagram

Personal pronouns are words that replace people’s names. Each person may like to be addressed with pronouns (e.g. “they/them ”, “he/him”, “she/her”, etc.) that reflect their gender identity.

If you refer to someone using the wrong pronouns, it’s OK. You can apologize and correct yourself! There is no need to make an excuse for why you made that mistake.
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Good2TalkON offers free and confidential phone counselling through Mandarin-speaking interpreters.

Call 1-866-925-5454 and ask the operator for counselling in Mandarin.
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Wellness is more than just our physical and mental health.

The wheel of well-being is a fantastic tool that can help you think about how you’re doing at in the moment.

Take some time to check in with yourself and fill up where you need.
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Post-secondary students reach out to us every single day.

Our counsellors are here for you 24/7. Text GOOD2TALKON to 686868 or call 1-866-925-5454
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Whether it’s 1 PM or 3 AM, you can always text GOOD2TALKON to 686868 and chat with a Crisis Responder about whatever’s on your mind.

If it’s important to you, it’s important to us.

Text GOOD2TALKON to 686868
Call 1-866-925-5454
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Feel welcome to share this video to encourage friends, family, co-workers, and others.

Good2Talk is available 24/7/365.
📱 To Connect:
Call: 1-866-925-5454
Text: GOOD2TALKON to 686868
For more information, head to 👨🏽‍💻 Good2Talk.ca
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Contact us 24/7.
We’re Good2Talk whenever you need us!

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