What happens when I call Good2Talk?

Free, confidential support from a professional counsellor on a range of mental health and well-being topics.

What happens when I call Good2Talk?

After calling 1-866-925-5454, you’ll be asked to select your preferred language (English, French or Mandarin). 

You’ll then be connected to a Good2Talk Community Navigator who can help determine your needs. 

Next, you’ll either receive information about support resources nearest you and / or a referral, or be connected to a professional counsellor to start a conversation.

How does Good2Talk help protect my privacy?

At Good2Talk, respecting your privacy and protecting your safety are important to us. When you contact us, you might share things with a counsellor or crisis responder that are important to you. We want to reassure you that your conversation with us is private. This means that our staff won’t tell your experiences to anyone outside of Good2Talk unless they’re worried about your safety and we know your identifying information. To find out more, check out our privacy policy.

What can I talk about?

You can contact Good2Talk for support with any issue, big or small. You can get in touch about things like anxiety, loneliness, relationships, substance use, discrimination and more.

Are these services for me?

If you’re a current post-secondary student residing and studying in Ontario, you’re eligible for this service. Post-secondary institutions include (but aren’t limited to) colleges, universities, trade schools and Indigenous institutions.

Are you an international student?

If you’re an international post-secondary student residing and studying in Ontario, you’re eligible for this service. If you need support navigating things like culture shock, discrimination, language barriers, feelings of homesickness and isolation or anything else that might be on your mind, Good2Talk is here for you.

Who will I be talking to?

When you call Good2Talk, you’ll be talking to a Community Navigator or a professional counsellor. Counsellors must have a degree in a relevant discipline along with work experience and knowledge of phone counselling and crisis intervention. Community Navigators must have a degree in a relevant discipline, a minimum of three years of experience in the health / human services field and be certified as Alliance of Information and Referral Systems (AIRS) professionals.

What can
I expect during counselling?

You can connect with a professional counsellor to reflect on what you’re going through and options to move forward in the way that’s best for you.

How to
de-stress after seeking support

Seeking support can be intense for some people. If you’re feeling strong emotions, these self-guided Good2Talk resources may be helpful to you.

Good2Talk on Instagram

Have you wanted to reach out for support before, but didn’t? You’re not alone. Learn about the common barriers that prevent people from reaching out and read first-hand stories from our community. ...

Self-care is about prioritizing your mental, emotional, spiritual and physical health. And it’s supportive of your overall well-being. But it’s more than just listening to calming music and having a bubble bath. Read more in the link in our bio. ...

Educating yourself, be aware, planning ahead. If you're interested in online dating, follow the link in our bio to learn more safety tips to keep in mind. ...

Any time, any day, anywhere; Good2Talk is there. Text GOOD2TALKON to 686868. ...

When you feel overwhelmed, it can make be hard to think clearly, be present and enjoy your daily activities.

Read about tips you can try, changes you can make and other ways you can navigate your emotions and start to feel better.

Link in bio.

Are you a post-secondary student in Ontario?

We are conducting a survey to gain insight about the awareness of Good2Talk and other types of mental health and addiction support or services.

Complete the survey for a chance to win 1 of 5 $50 Amazon gift cards.


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