Community Navigators, professional counsellors and professionally trained interpreters deliver this service to Ontario post-secondary students over the phone.
Community Navigators must have a degree in a relevant discipline, have a minimum of three years of experience in the health / human services field and be certified as Alliance of Information and Referral Systems (AIRS) professionals.
Counsellors must have a degree in a relevant discipline, a minimum of three years of applicable work experience and knowledge of telephone counselling and crisis intervention.
All professional team members at Good2Talk must also have Applied Suicide Intervention Skills Training (ASIST).
Interpreters supporting Good2Talk are based in North America and professionally trained to understand and translate what is said accurately. We encourage you to pause regularly for the interpreter to translate your words and to help the team member at Good2Talk understand clearly.