When you call Good2Talk, you’ll be talking to a paid, professional counsellor or Community Navigator. Counsellors must have a degree in a relevant discipline, a minimum of three years of applicable work experience and knowledge of telephone counselling and crisis intervention. Community Navigators must have a degree in a relevant discipline, a minimum of three years of experience in the health / human services field and be certified as Alliance of Information and Referral Systems (AIRS) professionals. Additionally, all staff have Applied Suicide Intervention Skills Training (ASIST).
If you choose a preferred language outside of English and French, you’ll be connected to a professionally trained interpreter in the language of your choice that can help you communicate your thoughts and needs to a Community Navigator and/or Counsellor.