When you call Good2Talk, you’ll be talking to a paid, professional counsellor or Community Navigator. Counsellors must have a degree in a relevant discipline, a minimum of three years of applicable work experience and knowledge of telephone counselling and crisis intervention. Community Navigators must have a degree in a relevant discipline, a minimum of three years of experience in the health / human services field and be certified as Alliance of Information and Referral Systems (AIRS) professionals. Additionally, all staff have Applied Suicide Intervention Skills Training (ASIST).
If Mandarin is your preferred language, you’ll be connected to a professionally trained Mandarin-speaking interpreter that can help you communicate your thoughts and needs to a counsellor or Community Navigator.