When you call Good2Talk at 1-866-925-5454, you’ll first be talking with a Community Navigator. Community Navigators must have a degree in a relevant discipline, have a minimum of three years of experience in the health / human services field and be certified as Alliance of Information and Referral Systems (AIRS) professionals.
If you’re connected with a counsellor, you’ll be talking with a professional counsellor. Counsellors must have a degree in a relevant discipline, a minimum of three years of applicable work experience and knowledge of telephone counselling and crisis intervention.
All professional team members at Good2Talk must also have Applied Suicide Intervention Skills Training (ASIST).
Additionally, if you call Good2Talk and select a language other than English or French, you can also be connected with a professionally trained interpreter in the language of your choice who can help you communicate with a team member at Good2Talk.