Virtual support through Facebook Messenger

Good2Talk’s volunteer crisis responders are just a message away!

How to contact us using Facebook Messenger

To contact Good2Talk using Facebook Messenger, you need to have access to the Messenger app or Facebook website.

You must then agree to Facebook’s terms of service in your province / territory.

Please note, you need to have Messenger installed to access this service from a mobile device.

How does it work?

Sometimes it’s tough to communicate your thoughts and feelings out loud. Our trained, volunteer crisis responders are only a typed message away and available 24/7 to support you with whatever’s on your mind. You can get in touch about things like anxiety, loneliness, relationships, substance use, abuse, discrimination, identity and more.

  • Send us a message using the Messenger app or Facebook website.
  • We’ll send you a few short messages about your privacy.
  • You’ll receive a message from a crisis responder letting you know they’re available to support you.
  • The crisis responder will help you work through any issue, big or small.
  • You can end the conversation at any time by sending the word STOP.

How does Good2Talk help protect my privacy?

At Good2Talk, respecting your privacy and protecting your safety are important to us. When you contact us, you might share things with a counsellor or crisis responder that are important to you. We want to reassure you that your conversation with us is private. This means that our staff won’t tell your experiences to anyone outside of Good2Talk unless they’re worried about your safety and we know your identifying information. To find out more, check out our privacy policy.

If you’d like us to remove your information (including message transcripts) from our records, you can respond with the word LOOFAH at any time. Please keep in mind that even if you request that we remove your information from our records, a record of the message transcript will remain on the phone that you used to communicate with us unless you delete it on the device.

Does Facebook see or store my conversation?

Facebook does not use Messenger data in their advertising systems, but they do store your conversation data when you use the app or website.

What can I talk about?

You can contact Good2Talk for support with any issue, big or small. You can get in touch about things like anxiety, loneliness, relationships, substance use, discrimination and more.

Are these services for me?

If you’re a current post-secondary student residing and studying in Ontario, you’re eligible for this service. Post-secondary institutions include (but aren’t limited to) colleges, universities, trade schools and Indigenous institutions.

Are you an international student?

If you’re an international post-secondary student residing and studying in Ontario, you’re eligible for this service. If you need support navigating things like culture shock, discrimination, language barriers, feelings of homesickness and isolation or anything else that might be on your mind, Good2Talk is here for you.

Who will I be talking to?

When you contact Good2Talk through Facebook Messenger, you’ll be talking to a trained, volunteer crisis responder. Crisis responders are dedicated volunteers from across Canada who are passionate about helping young people and are supervised by professional staff.

What can
I expect during the conversation?

Free, confidential support from a trained, volunteer crisis responder on a range of mental health and well-being topics.

How to
de-stress after seeking support

Seeking support can be intense for some people. If you’re feeling strong emotions, these self-guided Good2Talk resources may be helpful to you.

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